Frequently Asked Questions

Why do I need an account?

  You will need to open an account with us before you can order online or view any pricing information. Once your account application is approved then you will receive an email from us confirming your account.

If you had an online account on our previous site, you must register on this site for a new account.

How do I create and manage an account?

To create a new web account from the home page, click the "Register" link.  Fill out the form and click 'Create Account'.  It may take up to 2 business days for your account to be qualified and approved.  Once the web account is created, you can manage your ship to locations, view past online order history, and change your password.

If you already have an account with us then all you have to do is call our customer service department at (203) 674-9991 and speak with one of our account specialist to request Web access.

How do I know my transaction is secure?

At Vapor Box Online Site , you can be assured that your personal and account information is secure. We will not sell or provide your information to any third party unless it is required to do so by law. Your transactions are fully encrypted and secure using 128bit encryption through our SSL site.

What are your ordering hours?

Once you have your web account set up, you can place online order using our website 24 hours a day, 7 days a week. Our office hours are from Monday through Friday from 10am to 5pm EST.  Orders are typically shipped within 2 Business days.

International Orders?

Yes we are able to do international shipping.  All our prices are FOB .  All International orders must be prepaid with secured funds (wire transfer or bank certified check).  We ship to  locations within the continental United States and Puerto Rico.  We are able to speak English, Spanish, Persian, Hindi, Urdu, and Arabic.

Will I receive an order confirmation?

When we receive your online order, we will send you a return e-mail confirmation so you know that your order has been transmitted.

How do I contact Vapor Box?

You can contact us through many methods. You can either e-mail, fax or call us with any questions or comments you may have regarding our site or company. Please to go the contact page for more information.

Are there discounts on Large Quantity Orders?

Yes we are able to discount for large volume purchases.  If you are interested in purchasing pallet or truckload quantities of  items and wish to inquire about discounts, please email vaporboxinc@gmail.com. We urge you to talk with our sales staff to help you with any questions you may have.

Who pays the freight?

All prices are FOB .  The customer is responsible for all freight charges.  

Do you have a minimum order?

No

What payment options do you accept?

We accept Visa and Master Card,  Debit and Cash.

***DISCLAIMER:***

We reserve the right to limit quantities and correct printing errors. Prices may change without notice, products sold only for resale. None sold to minors. Some items not always as pictured.